Customer experience

Support ticket routing

Classify a support ticket by intent, urgency, and responsible team using the provided examples.

Input

Text describing the item to process.

How it becomes your API

Add your examples and define your output. Pronto builds a candidate and checks it against separate test examples. Your service becomes available after platform review.

Integration guide

Starting output contract

{
  "type": "object",
  "properties": {
    "intent": {
      "type": "string"
    },
    "priority": {
      "type": "string",
      "enum": [
        "low",
        "normal",
        "high"
      ]
    },
    "team": {
      "type": "string"
    }
  },
  "required": [
    "intent",
    "priority",
    "team"
  ],
  "additionalProperties": false
}